Shipping & Return Policy

At Llusso Apparel, we strive to provide a seamless shopping experience for our customers. This Shipping & Return Policy outlines the terms and conditions for shipping, delivery, returns, and exchanges for purchases made on our website, smdispatchers.shop, a general store offering a variety of clothing brands. By placing an order, you agree to the terms described below.

1. Shipping Policy

1.1 Shipping Destinations

We ship to addresses within the United States and select international destinations. During checkout, you can verify if your location is eligible for delivery. For international orders, additional customs fees, duties, or taxes may apply, which are the responsibility of the customer.

1.2 Shipping Methods and Costs

We offer several shipping options, which may vary based on your location and order details:

Standard Shipping: Typically delivered within 5–10 business days (U.S.) or 10–20 business days (international).
Expedited Shipping: Typically delivered within 2–5 business days (U.S. only).
Free Shipping: Available on eligible orders over a specified amount, as indicated at checkout.

Shipping costs are calculated based on order weight, destination, and selected method, and will be displayed at checkout before you confirm your purchase.

1.3 Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Once your order is shipped, you will receive a confirmation email with tracking information (if available).
Processing times may vary during peak seasons or promotional periods.

1.4 Delivery Times

Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or other unforeseen circumstances. We are not responsible for delays caused by third-party carriers or customs processes.

1.5 Lost or Damaged Shipments

Lost Shipments: If your order does not arrive within the estimated delivery window, contact us at support@lussoapparel.shop within 30 days of shipment. We will work with the carrier to locate your package or provide a resolution.
Damaged or Defective Items: If your order arrives damaged or defective, contact us within 7 days of delivery with photos and details. We will arrange a replacement or refund, subject to verification.

2. Return Policy

2.1 Eligibility for Returns

We accept returns for most items purchased on smdispatchers.shop under the following conditions:

Returns must be initiated within 30 days of delivery.
Items must be unused, unworn, unwashed, and in their original condition, with all tags and packaging intact.
Certain items, such as undergarments, swimwear, or personalized products, are non-returnable for hygiene reasons, unless defective.

2.2 Return Process

To initiate a return:

Contact our customer service team at support@lussoapparel.shop with your order number and reason for return.
We will provide a return authorization and instructions, including a return shipping label (if applicable).
Package the item securely and ship it to the provided address within 14 days of receiving return authorization.

2.3 Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.
Approved refunds will be processed to the original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Refunds may take additional time to appear in your account, depending on your payment provider.

2.4 Exchanges

We offer exchanges for different sizes or colors of the same item, subject to availability.
To request an exchange, follow the return process and indicate your preferred replacement item.
If the replacement item is more expensive, you will be charged the difference. If less expensive, we will refund the difference.

2.5 Non-Returnable Items

The following items are not eligible for return or exchange unless defective:

Clearance or final sale items.
Undergarments, swimwear, or other hygiene-related products.
Customized or personalized items.

2.6 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
For eligible returns due to our error, we will provide a prepaid return shipping label.

3. International Orders

International customers are responsible for all customs duties, taxes, and fees imposed by their country.
Returns for international orders follow the same eligibility criteria, but customers are responsible for return shipping costs unless the return is due to our error.
Refunds for international orders exclude any customs fees or original shipping costs.